Our process involves understanding your needs, providing access to a talent portal, facilitating interviews, creating a tailored training program, and onboarding your new team. We manage every step to ensure you get the best talent for your business. Our comprehensive approach ensures a seamless integration of our team with yours.

Yes, we provide round-the-clock support to ensure your customers are always taken care of. Our 24/7 availability means that your business can operate smoothly at all times, regardless of time zone. This level of support enhances customer satisfaction and loyalty.

We outsource eCommerce customer support across the board. Our clients come from all areas of eCommerce, consumer packaged goods, and retail. For example:

• Specialty goods
• Health, personal care, and beauty
• Home, furniture, and decor
• Automotive, parts, and transportation
• Apparel and accessories
• Consumer electronics
• And more

Getting started with Zappy is easy. Simply contact our Business Development Executives, and we can start building your team in just 2 minutes. We will guide you through the process, ensuring a smooth and efficient setup to meet your needs.

We provide customized training programs that align with your business goals and ensure our team members are well-prepared to support your customers. Our training covers everything from product knowledge to customer service skills. This ensures that our staff can represent your brand effectively and provide excellent service.

We pride ourselves on a 98% retention rate, reflecting our commitment to a positive work environment and satisfied team members. Our high retention rate ensures continuity and reliability in the services we provide. Happy employees lead to better service for your customers.

We take care of the entire recruitment process, from sourcing and screening candidates to managing interviews and onboarding. Our experienced recruiters identify the best talent to meet your specific requirements. This allows you to focus on your core activities while we handle the staffing needs.

You can reach out to us through our website, email, or by contacting our Business Development Executives directly. We are here to answer any questions and provide you with the information you need. Let us help you find the best solutions for your business.